Return and refund policy

Return & Refund Policy

 

At Jodha Ethnic, customer satisfaction is important to us. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns only if:

  • The product is damaged or defective

  • The wrong product was delivered

  • The item has a manufacturing defect

To be eligible:

  • The product must be unused and unwashed

  • Original tags and packaging must be intact

  • Return request must be raised within 3 days of delivery

We may request unboxing or product images for verification.

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Minor color variations due to photography

  • Discounted or sale items

  • Customized or stitched products

3. Refund Process

  • Once the return is approved and product is received, refund will be processed within 7–10 business days.

  • Refund will be credited to the original payment method.

  • Shipping charges (if any) are non-refundable.

4. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once shipped, cancellation is not allowed.

  • Refund for cancelled orders will be processed within 7 business days.

Shipping Policy

Effective Date: [Insert Date]

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

2. Delivery Time

  • Standard delivery time: 4–7 business days (India)

  • Delivery timelines may vary depending on location.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping may be offered during promotional periods.

4. Delivery Issues

  • Customers must provide accurate address details.

  • We are not responsible for delays caused by courier services or incorrect addresses.

COD (Cash on Delivery) Policy

  • COD may be available in selected pin codes only.

  • We reserve the right to confirm COD orders via call or message.

  • Fake or unverified COD orders may be cancelled.

  • Additional COD charges may apply (if applicable).

Wholesale Terms (If Applicable)

If you sell bulk or wholesale:

1. Minimum Order Quantity (MOQ)

  • Wholesale orders must meet minimum quantity requirements.

2. Pricing

  • Wholesale prices are different from retail prices.

  • Prices may change without prior notice.

3. Payment

  • 100% advance payment is required for wholesale orders unless agreed otherwise.

4. Returns

  • No returns or exchanges for wholesale/bulk purchases unless goods are damaged.